Certified Parts Complaint

Customer Service

Committed to Protecting Consumer Rights and Supporting Small and Medium-sized Enterprises

A Whistleblower System Free from Repercussions

First, Individuals who assist investigations by providing statements or evidence are fully safeguarded.
Second, Those who voluntarily report their involvement in unethical or illegal activities may receive mitigated sanctions.
Third, Whistleblowers are shielded from any form of retaliation, discrimination, or disadvantage resulting from their reports.
Fourth, The identity of whistleblowers and the details of their reports remain confidential unless the individual grants explicit consent for disclosure.

Type*

All

Name*

Phone*

Email Address*

Subject*

Message*

Consent to Collection and Use of Personal Information(Required)

1. Personal Information Processed by KAPA

The Korea Auto Parts Association (hereinafter referred to as “KAPA”) processes the following categories of personal information.

1)The following Personal information items may be collected by the Consumer service operation : Name, email address, contact information, password, and details of the inquiry or complaint
2)The following personal information items may be automatically created and collected during the use of Internet services : IP address, cookies, access logs, MAC address, service usage records, visit history, and records of improper usage.
2. Purpose of Processing Personal Information of KAPA

The company processes personal information for the following purposes. The personal information we are processing will not be used for any purpose other than the following purposes, and if the purpose of use changes, we will take necessary measures, such as obtaining separate consent in accordance with Article 18 of the Personal Information Protection Act. For the operation of the cyber newspaper service, personal information is processed for the purpose of identifying civil petitioners, checking civil complaints, contacting and notifying for fact-finding, and notifying processing results.